1. Information We Collect
We collect several types of information from and about users of our services:
- Personal Information: Name, email address, phone number, business details, GST information
- Account Information: Username, password, profile information, and preferences
- Business Data: Product information, inventory data, marketplace listings, order details
- Usage Data: How you interact with our platform, features used, and performance metrics
- Technical Data: IP address, browser type, device information, and log files
- Communication Data: Messages, support tickets, and feedback you send to us
2. How We Use Your Information
We use the information we collect for various purposes:
- Service Delivery: To provide, maintain, and improve our marketplace management services
- Account Management: To create and manage your account, authenticate users, and provide support
- Business Operations: To process transactions, manage inventory, and facilitate marketplace integrations
- Communication: To send important updates, notifications, and respond to your inquiries
- Analytics: To understand usage patterns and improve our platform performance
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against fraud, unauthorized access, and other security threats
Improvement and Analytics
- Analyzing usage patterns to improve our Service
- Developing new features and functionality
- Conducting research and analytics
- Ensuring security and preventing fraud
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers who assist us in operating our Service, including:
- Cloud hosting and infrastructure providers
- Payment processors and financial institutions
- Customer support and communication tools
- Analytics and monitoring services
Marketplace Integrations
When you connect your account to third-party marketplaces (Amazon, eBay, etc.), we share necessary information to facilitate:
- Product listing synchronization
- Inventory management
- Order processing and fulfillment
- Performance reporting and analytics
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes and government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms of Service
Data Security
We implement appropriate technical and organizational measures to protect your information:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure server infrastructure and access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication and identity verification
Organizational Measures
- Employee training on data protection practices
- Strict access controls and need-to-know basis
- Regular privacy and security policy reviews
- Incident response and breach notification procedures
Data Retention
We retain your information for as long as necessary to:
- Provide our Service and fulfill the purposes outlined in this policy
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Receive information about how we process your data
Correction and Updates
- Update or correct your personal information
- Ensure accuracy of your account details
- Modify your communication preferences
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by the European Commission
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze usage patterns and improve our Service
- Provide personalized content and features
- Measure the effectiveness of our communications
You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our Service
- Providing adequate notice as required by law
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Regional Specific Information
For European Union Residents (GDPR)
Under the General Data Protection Regulation (GDPR), you have additional rights including:
- The right to withdraw consent at any time
- The right to lodge a complaint with a supervisory authority
- The right to object to processing based on legitimate interests
- Enhanced rights regarding automated decision-making
For California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal information is collected about you
- Know whether your personal information is sold or disclosed
- Say no to the sale of your personal information
- Access your personal information
- Delete your personal information
- Equal service and price, even if you exercise your privacy rights