How can we help you today?

Find answers, get expert support, and learn how to maximize your success with INFINITII's e-commerce management platform designed for sellers.

Quick Access Guides

Jump straight to what you need most

Getting Started

New to INFINITIIX.AI? Complete setup guides for marketplaces and basic tutorials to get you selling fast.

Covers: Account setup, marketplace connections, first listing Time: 15-30 minutes to complete
Start Guide

Account & Settings

Manage your account, billing, team access, and platform preferences for optimal performance.

Covers: Billing management, user permissions, integrations Updated: Latest features and options
Manage Account

Marketplace Integrations

Connect Amazon, Flipkart, Myntra, and other marketplaces. Step-by-step integration guides.

Platforms: 15+ domestic & international marketplaces Setup time: 5-10 minutes per platform
Connect Stores

Troubleshooting

Resolve common issues, sync problems, and technical difficulties with detailed solutions.

Solutions for: Sync issues, API errors, listing problems Support: Self-service and expert assistance
Fix Issues

Frequently Asked Questions

Comprehensive answers to help you succeed with e-commerce

Getting Started

How do I create my first listing on marketplaces?

Creating your first listing on marketplaces is streamlined with INFINITIIX.AI:

Quick Setup Process:
• Navigate to the "Products" section in your dashboard
• Click "Add New Product" and select "Create Listing"
• Choose your target marketplaces (Amazon India, Flipkart, Myntra, etc.)
• Fill in product details with market optimization
• Upload high-quality images (min 1000x1000px for best results)
• Set competitive pricing using our market analysis tools

Market Specific Features:
• Automatic GST calculation and compliance
• Regional language keyword suggestions
• Category-specific optimization for each platform
• Inventory tracking across multiple locations
• Automated repricing based on competitor analysis

Pro Tip: Use our AI-powered listing optimizer to improve your product titles and descriptions for better search visibility on platforms.

How do I connect my first marketplace?

Connecting marketplaces is designed to be simple and secure:

For Amazon India:
• Go to Settings > Integrations > Marketplaces
• Select "Amazon India" and click "Connect"
• Log in with your Amazon Seller Central credentials
• Grant API permissions for inventory and order management
• Verify connection status (typically live within 5 minutes)

For Flipkart:
• Select "Flipkart" from the marketplace list
• Enter your Flipkart Seller credentials
• Complete the OAuth authentication process
• Configure product categories and shipping settings

For Myntra (Fashion/Lifestyle):
• Requires brand approval and quality certification
• Upload required documents (GST, brand authorization)
• Complete Myntra's vendor onboarding process
• Connect via API after approval

Security: All connections use secure OAuth tokens and encrypted API calls. We never store your marketplace passwords.

What's included in my free trial?

Your free trial gives you complete access to experience the full power of INFINITIIX.AI:

Core Features (Full Access):
• Unlimited product listings and inventory management
• Connect up to 3 marketplace accounts
• Real-time inventory synchronization
• Automated repricing and competitive analysis
• Order management across all connected platforms
• Basic analytics and performance tracking

Market Tools:
• GST compliance and tax calculation
• Regional shipping rate optimization
• Hindi and regional language support
• Local holiday and festival calendar integration
• Payment gateway integrations

Support & Onboarding:
• Personal onboarding session with e-commerce expert
• Email and chat support during business hours
• Access to video tutorials and documentation
• Migration assistance from other platforms

No Hidden Costs: No credit card required to start, cancel anytime, and if you upgrade, you get full credit for any unused trial time.

Account & Billing

How do I upgrade my plan and what payment methods are accepted?

Upgrading your plan is instant and supports local payment methods:

Upgrade Process:
• Go to Settings > Billing & Plans
• Compare plan features and select your desired tier
• Choose payment method (Credit/Debit cards, UPI, Net Banking)
• Enter payment information with automatic GST calculation
• Confirm upgrade - new features activate immediately

Accepted Payment Methods:
• Major credit and debit cards (Visa, MasterCard, RuPay)
• UPI payments (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking from 50+ banks
• Digital wallets (Paytm, Amazon Pay, MobiKwik)
• Corporate credit cards and expense accounts

Business Features:
• GST-compliant invoicing with GSTIN validation
• Prorated billing with immediate access to new features
• Multi-currency support for international selling
• Flexible payment schedules for enterprise accounts

Can I cancel my subscription anytime and what's the refund policy?

Yes, you have complete flexibility with transparent policies designed for businesses:

Cancellation Process:
• Navigate to Settings > Billing > Subscription
• Click "Cancel Subscription" and provide feedback
• Your account remains active until the end of current billing period
• All data is retained for 90 days after cancellation
• Reactivation is instant if you return within the grace period

Refund Policy:
• 7-day money-back guarantee for first-time subscribers
• Prorated refunds for downgrades (credit applied to next cycle)
• Full refund for technical issues preventing platform usage
• No refund for partial month usage after 7-day guarantee

Data Export: Before cancellation, you can export all your product data, order history, and analytics reports to ensure business continuity.

Marketplace Integrations

Which domestic and international marketplaces are supported?

INFINITIIX.AI supports the most comprehensive range of domestic and international marketplaces:

Major Domestic Marketplaces:
Amazon India - Full seller central integration with merchant fulfillment support
Flipkart - Including Flipkart Wholesale and supermarket
Myntra - Fashion and lifestyle with brand management
Meesho - Complete catalog and order management
Paytm Mall - Real-time inventory sync
JioMart - B2B and B2C integrations
Nykaa - Beauty and wellness products
FirstCry - Baby and kids products

International Platforms:
Amazon Global (US, UK, EU, Canada, Australia, Japan)
eBay Worldwide - Multi-country selling
Walmart Marketplace - US market access
Etsy - Handmade and unique products
Facebook & Instagram Shopping

B2B Platforms:
IndiaMart - India's largest B2B marketplace
TradeIndia - Export and domestic trade
ExportersIndia - International trade focus

New marketplace integrations are added based on customer demand and market importance.

How long does inventory sync take and what are the sync frequencies?

Inventory synchronization is optimized for each platform's capabilities and business needs:

Real-time Sync Platforms:
Shopify/WooCommerce: Immediate (under 30 seconds)
Facebook/Instagram Shopping: 1-2 minutes
Your own website: Real-time via API

Domestic Marketplace Sync Times:
Amazon India: 5-15 minutes (varies by product category)
Flipkart: 10-20 minutes (faster for electronics)
Myntra: 15-30 minutes (includes quality checks)
Meesho: 10-25 minutes
Paytm Mall: 5-10 minutes

Sync Frequency Options:
Real-time: For critical stock updates
Every 15 minutes: High-velocity products
Hourly: Standard for most products
Daily: Low-velocity or stable inventory

Priority Sync: Critical stock updates (out-of-stock alerts) are pushed immediately to prevent overselling during high-demand periods like festivals.

Troubleshooting & Technical Support

My listings aren't syncing to marketplaces. What should I do?

Listing sync issues are usually quick to resolve with these systematic troubleshooting steps:

Immediate Checks (2-3 minutes):
• Check marketplace connection status in Settings > Integrations
• Verify your marketplace seller account is active and not suspended
• Look for error messages in the sync log (Activity > Sync History)
• Ensure your product category mappings are correctly set

Common Marketplace Issues:
Amazon India: GST details incomplete or invalid GSTIN
Flipkart: Product compliance documentation missing
Myntra: Brand authorization documents expired
Meesho: Seller performance metrics below threshold

Advanced Troubleshooting:
• Disconnect and reconnect the marketplace (saves fresh auth tokens)
• Check for product policy violations or restricted categories
• Verify image requirements are met (size, format, content guidelines)
• Review pricing rules for conflicts or invalid margins

If Issue Persists: Contact our support team with your sync log details - we can resolve 90% of issues within 2 hours during business hours.

Why are my product images not uploading or showing incorrectly?

Image upload issues can impact your listing visibility. Here's how to resolve them quickly:

Technical Requirements:
File size: Maximum 10MB per image (5MB recommended for faster upload)
Dimensions: Minimum 1000x1000px (1500x1500px optimal for zoom)
Formats: JPG, PNG, WEBP (avoid GIF or other formats)
Quality: 72-300 DPI, RGB color mode

Marketplace Specific:
Amazon India: White background required, 85% product coverage
Flipkart: Clean background, no watermarks or borders
Myntra: Model shots required for apparel, multiple angles
Meesho: Lifestyle images preferred with product in use

Common Solutions:
• Clear browser cache and cookies, try incognito/private mode
• Use Chrome or Firefox for best compatibility
• Check internet stability - upload fails with poor connectivity
• Compress images using tools like TinyPNG before upload
• Ensure images don't contain text overlay or promotional content

Pro Tip: Use our built-in image optimizer to automatically resize and compress images for each marketplace's requirements.

I'm getting "API rate limit exceeded" or timeout errors

API errors are common during high-volume operations but are easily manageable:

Understanding Rate Limits:
• Each marketplace has different API call limits per hour/day
• Limits vary by seller performance and account age
• INFINITIIX.AI automatically retries failed requests with smart intervals
• Priority is given to critical operations (inventory updates, order processing)

Immediate Solutions:
• Wait 15-30 minutes and try the operation again
• Reduce the batch size for bulk operations (try 50 instead of 500 products)
• Spread large updates across 2-3 hours instead of all at once
• Use scheduled operations during off-peak hours (early morning)

Prevention Strategies:
• Enable smart scheduling for non-urgent bulk operations
• Use our bulk operation planner to spread updates optimally
• Prioritize high-value/high-velocity products for immediate sync
• Set up inventory buffer alerts to prevent emergency bulk updates

Enterprise Solutions: Higher-tier plans include priority API access and increased rate limits. Contact sales for custom enterprise API arrangements.

Still Need Personal Help?

Our e-commerce experts are here to support your business growth

Email Support

Send detailed questions and get comprehensive written responses with screenshots and guides

Response Time: Within 24 hours Email:support@infinitii.in Best for: Complex issues, feature requests
Send Email
Need instant help?