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New to INFINITIIX.AI? Complete setup guides for marketplaces and basic tutorials to get you selling fast.
Manage your account, billing, team access, and platform preferences for optimal performance.
Connect Amazon, Flipkart, Myntra, and other marketplaces. Step-by-step integration guides.
Resolve common issues, sync problems, and technical difficulties with detailed solutions.
Comprehensive answers to help you succeed with e-commerce
Creating your first listing on marketplaces is streamlined with INFINITIIX.AI:
Quick Setup Process:
• Navigate to the "Products" section in your dashboard
• Click "Add New Product" and select "Create Listing"
• Choose your target marketplaces (Amazon India, Flipkart, Myntra, etc.)
• Fill in product details with market optimization
• Upload high-quality images (min 1000x1000px for best results)
• Set competitive pricing using our market analysis tools
Market Specific Features:
• Automatic GST calculation and compliance
• Regional language keyword suggestions
• Category-specific optimization for each platform
• Inventory tracking across multiple locations
• Automated repricing based on competitor analysis
Pro Tip: Use our AI-powered listing optimizer to improve your product titles and descriptions for better search visibility on platforms.
Connecting marketplaces is designed to be simple and secure:
For Amazon India:
• Go to Settings > Integrations > Marketplaces
• Select "Amazon India" and click "Connect"
• Log in with your Amazon Seller Central credentials
• Grant API permissions for inventory and order management
• Verify connection status (typically live within 5 minutes)
For Flipkart:
• Select "Flipkart" from the marketplace list
• Enter your Flipkart Seller credentials
• Complete the OAuth authentication process
• Configure product categories and shipping settings
For Myntra (Fashion/Lifestyle):
• Requires brand approval and quality certification
• Upload required documents (GST, brand authorization)
• Complete Myntra's vendor onboarding process
• Connect via API after approval
Security: All connections use secure OAuth tokens and encrypted API calls. We never store your marketplace passwords.
Your free trial gives you complete access to experience the full power of INFINITIIX.AI:
Core Features (Full Access):
• Unlimited product listings and inventory management
• Connect up to 3 marketplace accounts
• Real-time inventory synchronization
• Automated repricing and competitive analysis
• Order management across all connected platforms
• Basic analytics and performance tracking
Market Tools:
• GST compliance and tax calculation
• Regional shipping rate optimization
• Hindi and regional language support
• Local holiday and festival calendar integration
• Payment gateway integrations
Support & Onboarding:
• Personal onboarding session with e-commerce expert
• Email and chat support during business hours
• Access to video tutorials and documentation
• Migration assistance from other platforms
No Hidden Costs: No credit card required to start, cancel anytime, and if you upgrade, you get full credit for any unused trial time.
Upgrading your plan is instant and supports local payment methods:
Upgrade Process:
• Go to Settings > Billing & Plans
• Compare plan features and select your desired tier
• Choose payment method (Credit/Debit cards, UPI, Net Banking)
• Enter payment information with automatic GST calculation
• Confirm upgrade - new features activate immediately
Accepted Payment Methods:
• Major credit and debit cards (Visa, MasterCard, RuPay)
• UPI payments (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking from 50+ banks
• Digital wallets (Paytm, Amazon Pay, MobiKwik)
• Corporate credit cards and expense accounts
Business Features:
• GST-compliant invoicing with GSTIN validation
• Prorated billing with immediate access to new features
• Multi-currency support for international selling
• Flexible payment schedules for enterprise accounts
Yes, you have complete flexibility with transparent policies designed for businesses:
Cancellation Process:
• Navigate to Settings > Billing > Subscription
• Click "Cancel Subscription" and provide feedback
• Your account remains active until the end of current billing period
• All data is retained for 90 days after cancellation
• Reactivation is instant if you return within the grace period
Refund Policy:
• 7-day money-back guarantee for first-time subscribers
• Prorated refunds for downgrades (credit applied to next cycle)
• Full refund for technical issues preventing platform usage
• No refund for partial month usage after 7-day guarantee
Data Export: Before cancellation, you can export all your product data, order history, and analytics reports to ensure business continuity.
INFINITIIX.AI supports the most comprehensive range of domestic and international marketplaces:
Major Domestic Marketplaces:
• Amazon India - Full seller central integration with merchant fulfillment support
• Flipkart - Including Flipkart Wholesale and supermarket
• Myntra - Fashion and lifestyle with brand management
• Meesho - Complete catalog and order management
• Paytm Mall - Real-time inventory sync
• JioMart - B2B and B2C integrations
• Nykaa - Beauty and wellness products
• FirstCry - Baby and kids products
International Platforms:
• Amazon Global (US, UK, EU, Canada, Australia, Japan)
• eBay Worldwide - Multi-country selling
• Walmart Marketplace - US market access
• Etsy - Handmade and unique products
• Facebook & Instagram Shopping
B2B Platforms:
• IndiaMart - India's largest B2B marketplace
• TradeIndia - Export and domestic trade
• ExportersIndia - International trade focus
New marketplace integrations are added based on customer demand and market importance.
Inventory synchronization is optimized for each platform's capabilities and business needs:
Real-time Sync Platforms:
• Shopify/WooCommerce: Immediate (under 30 seconds)
• Facebook/Instagram Shopping: 1-2 minutes
• Your own website: Real-time via API
Domestic Marketplace Sync Times:
• Amazon India: 5-15 minutes (varies by product category)
• Flipkart: 10-20 minutes (faster for electronics)
• Myntra: 15-30 minutes (includes quality checks)
• Meesho: 10-25 minutes
• Paytm Mall: 5-10 minutes
Sync Frequency Options:
• Real-time: For critical stock updates
• Every 15 minutes: High-velocity products
• Hourly: Standard for most products
• Daily: Low-velocity or stable inventory
Priority Sync: Critical stock updates (out-of-stock alerts) are pushed immediately to prevent overselling during high-demand periods like festivals.
Listing sync issues are usually quick to resolve with these systematic troubleshooting steps:
Immediate Checks (2-3 minutes):
• Check marketplace connection status in Settings > Integrations
• Verify your marketplace seller account is active and not suspended
• Look for error messages in the sync log (Activity > Sync History)
• Ensure your product category mappings are correctly set
Common Marketplace Issues:
• Amazon India: GST details incomplete or invalid GSTIN
• Flipkart: Product compliance documentation missing
• Myntra: Brand authorization documents expired
• Meesho: Seller performance metrics below threshold
Advanced Troubleshooting:
• Disconnect and reconnect the marketplace (saves fresh auth tokens)
• Check for product policy violations or restricted categories
• Verify image requirements are met (size, format, content guidelines)
• Review pricing rules for conflicts or invalid margins
If Issue Persists: Contact our support team with your sync log details - we can resolve 90% of issues within 2 hours during business hours.
Image upload issues can impact your listing visibility. Here's how to resolve them quickly:
Technical Requirements:
• File size: Maximum 10MB per image (5MB recommended for faster upload)
• Dimensions: Minimum 1000x1000px (1500x1500px optimal for zoom)
• Formats: JPG, PNG, WEBP (avoid GIF or other formats)
• Quality: 72-300 DPI, RGB color mode
Marketplace Specific:
• Amazon India: White background required, 85% product coverage
• Flipkart: Clean background, no watermarks or borders
• Myntra: Model shots required for apparel, multiple angles
• Meesho: Lifestyle images preferred with product in use
Common Solutions:
• Clear browser cache and cookies, try incognito/private mode
• Use Chrome or Firefox for best compatibility
• Check internet stability - upload fails with poor connectivity
• Compress images using tools like TinyPNG before upload
• Ensure images don't contain text overlay or promotional content
Pro Tip: Use our built-in image optimizer to automatically resize and compress images for each marketplace's requirements.
API errors are common during high-volume operations but are easily manageable:
Understanding Rate Limits:
• Each marketplace has different API call limits per hour/day
• Limits vary by seller performance and account age
• INFINITIIX.AI automatically retries failed requests with smart intervals
• Priority is given to critical operations (inventory updates, order processing)
Immediate Solutions:
• Wait 15-30 minutes and try the operation again
• Reduce the batch size for bulk operations (try 50 instead of 500 products)
• Spread large updates across 2-3 hours instead of all at once
• Use scheduled operations during off-peak hours (early morning)
Prevention Strategies:
• Enable smart scheduling for non-urgent bulk operations
• Use our bulk operation planner to spread updates optimally
• Prioritize high-value/high-velocity products for immediate sync
• Set up inventory buffer alerts to prevent emergency bulk updates
Enterprise Solutions: Higher-tier plans include priority API access and increased rate limits. Contact sales for custom enterprise API arrangements.
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